Contact

We kindly ask you to go through the Frequently Asked Questions before sending us an e-mail. All questions are listed below.

Mon - Fri, 8AM-5PM

E-mail: info@yourdailypatch.com

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When will I get my package?

Within 2-3 days, your parcel will be dispatched. After that, it takes about 3-5 working days for the parcel to reach you. You will receive a Track and Trace link to track your order. Have you not yet received it? Then your parcel has not yet been sent. It can sometimes take a little longer before you receive it in the mail.

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Where can I track my order?

You can do this by going to the Track and Trace page.

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My parcel gets stuck on track and trace, what now?

Sometimes it takes several days for the track and trace to be updated. This is not due to us, but to the postal company sending your parcel on our behalf. Unfortunately, this is beyond our control. Please wait patiently, it is definitely on its way.

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I have been waiting longer than 15 days for my order, now what?

Our apologies. However, it can indeed sometimes take a bit longer. If your parcel is still not there after 20 working days (after date of dispatch), please contact us. Please also note that you can track your parcel via Track and trace. Information is often indicated there as well.

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My parcel has not been delivered, now what?

Check your track and trace first. Sometimes your parcel is with the courier. This will be stated there and you will receive an e-mail about this. If this is the case, contact them. If this is not the case, and your parcel has not been delivered after 20 working days, please contact us.

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My parcel has arrived damaged or broken, what now?

Unfortunately, that can happen. Send us an e-mail using the form below and we will send you a new one free of charge.

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I entered a wrong house number, what now?

Please email us as soon as possible (within 1 working day). We will adjust it for you immediately. After 1 working day it is no longer possible to adjust it because your parcel has already been sent. We will then of course look for a solution.

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I want a refund, how can I submit this?

If the patches are unused, you can request a refund. To do so, please fill in the form below.

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How can I contact you?

You can contact us via the form below. Please note that we only answer questions NOT listed above.

Please note that we only answer questions that are NOT in the FAQ above. Emails we receive with questions listed in our FAQ will not be processed.

Contact form